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Managing Emergency Alerts on your phone to stay safe if you’re experiencing domestic abuse

The government is rolling out a new Emergency Alerts system and a test alert will be sent early this year. The alerts will be used to let you know about emergency situations (like severe flooding) through your mobile phone. However, the alert will be accompanied by a loud sound even if your phone is on silent. Here’s how you can turn alerts off, both on Android phones and on iPhones.

If you’re afraid of your partner National Helpline team there to support you. You can call them for free 24 hours a day on 0808 2000 247, or live chat with them Monday-Friday, 3-10pm by going to

Refuge have information on securing your devices – for example your location settings or privacy settings – on